1. About This Policy

PharmaC Direct (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy outlines how we collect, use, disclose, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What is Personal Information?

“Personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable.

3. What Personal Information We Collect

3.1 Identity, Contact & Feedback Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Feedback, enquiries, or complaints you submit to us

3.2 Transaction Information

  • Purchase history
  • Payment details (processed securely via third-party providers)

3.3 Technical Information

  • IP address
  • Browser type and device information
  • Website usage data (via cookies and analytics tools)

3.4 Sensitive Information (if applicable)

  • Health-related information (which may be de-identified where required for operational, analytical, or compliance purposes)

We only collect sensitive information with your consent where required by law.

4. How We Collect Personal Information

We collect personal information through:

  • Direct interactions (e.g. placing orders, contacting support)
  • Website communications (forms, chats, emails)
  • Cookies and tracking technologies
  • Third parties (e.g. payment providers, delivery partners)

Where sensitive information is collected, consent will be obtained at the point of collection (e.g. during checkout, account registration, or form submission where applicable).

5. Purpose of Collection

We collect, hold, and use personal information for purposes including:

  • Processing and delivering orders
  • Providing customer service and support
  • Managing accounts
  • Improving our products and website
  • Website communications and interactions
  • Sending transactional and marketing communications (where permitted)
  • Complying with legal and regulatory obligations

6. Disclosure of Personal Information

We may disclose your personal information to:

  • Payment processing providers
  • Shipping and logistics partners
  • IT and service providers
  • Professional advisers
  • Third parties where required
  • Government or regulatory authorities where required by law

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

8. Data Retention and Destruction

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

When no longer required, we take reasonable steps to destroy or de-identify personal information.

9. Access and Correction

You have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or outdated information

Requests can be made using the contact details below.

10. Direct Marketing

We may send marketing communications where permitted by law.

You may opt out at any time by:

  • Clicking the “unsubscribe” link in communications
  • Contacting us directly

11. Cookies and Analytics

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyse user behaviour
  • Personalise user experience

You can manage cookies through your browser settings.

12. Notifiable Data Breaches

In the event of an eligible data breach likely to result in serious harm, we will notify affected individuals and relevant authorities as required by law.

13. Anonymity and Pseudonymity

Where practicable, you may interact with us anonymously or using a pseudonym. However, this may limit our ability to provide services.

14. Complaints

If you believe your privacy has been breached, you may contact us using the details below.

We will investigate and respond within a reasonable timeframe.

If you are dissatisfied with the outcome, the Office of the Australian Information Commissioner (OAIC) can be contacted.

15. Changes to This Policy

We may update this Privacy Policy from time to time without notification.

We will endeavour to always publish the latest version of this Privacy Policy on our website.

16. Contact Us

For compliments, enquiries, or complaints:

PharmaC Direct
Email: support@pharmacdirect.com
Address: 50 Cavil Ave, Surfers Paradise, QLD, Australia
Phone: 1300 2 SAVE

 Disclaimer

 Peptide Research Disclaimer (Australia)

Research Use Only

All peptides and related products supplied are strictly intended for laboratory research, analytical, and experimental purposes only. These products are classified as experimental substances and are not approved for human or animal use.

No Human Use / Injection Prohibition

Under no circumstances are these products to be:

  • Injected, ingested, inhaled, or otherwise introduced into the human body
  • Used for any medical, therapeutic, diagnostic, or cosmetic purpose
  • Applied to humans or animals in any form

These products are not for human injection and must only be handled within controlled research or laboratory environments by qualified professionals.

Experimental Status

All products are considered experimental compounds. They may not have undergone clinical testing for safety, efficacy, dosage, or long-term effects in humans. Any information provided is for educational and research purposes only and must not be interpreted as medical advice or guidance.

Regulatory Compliance

Products are not listed on the Australian Register of Therapeutic Goods (ARTG) and are not approved by the Therapeutic Goods Administration (TGA) for human use. Many peptides may be regulated substances, and their use is subject to applicable Australian laws and regulations.

User Responsibility

By purchasing or using these products, you acknowledge and agree that:

  • You are a qualified researcher or acting on behalf of a licensed research entity
  • You understand the experimental nature and potential hazards of these compounds
  • You will use the products strictly for lawful research purposes
  • You assume full responsibility for proper handling, storage, and disposal

Limitation of Liability

To the fullest extent permitted by law, the supplier disclaims all liability for any misuse, improper handling, or unlawful application of these products. Any use outside of approved research settings is undertaken entirely at the user’s own risk.

Product Use Policy

1. Purpose of Products

All peptide products supplied are strictly intended for research, laboratory, and analytical purposes only. These products are classified as experimental substances and are not manufactured, packaged, or labelled for therapeutic, medical, or personal use.

2. Prohibited Uses

Under no circumstances are these products to be used for:

  • Human or animal consumption of any kind
  • Injection, ingestion, inhalation, or topical application
  • Medical, therapeutic, diagnostic, or cosmetic purposes
  • Use in food, drugs, supplements, or personal care products

These products are not for human use, including injection, and must not be misused in any way that contravenes Australian law.

3. Experimental Nature

All peptides sold are experimental compounds. They:

  • May not have undergone clinical trials for safety or efficacy
  • May carry unknown risks
  • Are provided without guarantees regarding performance, outcomes, or suitability for any purpose

Any technical or educational information provided is for research reference only and must not be relied upon as medical or professional advice.

4. Regulatory Compliance

Products are not listed on the Australian Register of Therapeutic Goods (ARTG) and are not approved by the Therapeutic Goods Administration (TGA) for human use.

Customers are responsible for ensuring compliance with all applicable:

  • Commonwealth laws
  • State and territory regulations
  • Importation and handling requirements

5. Purchaser Eligibility

By purchasing these products, you warrant that:

  • You are at least 18 years of age
  • You are a qualified professional, researcher, or purchasing on behalf of a licensed entity
  • You have the knowledge and facilities required to safely handle experimental compounds
  • You will use the products solely for lawful research purposes

6. Handling and Storage

Customers must:

  • Handle all products using appropriate laboratory safety procedures
  • Use proper personal protective equipment (PPE)
  • Store products in accordance with recommended conditions
  • Ensure secure storage to prevent unauthorised access

7. Assumption of Risk

The purchaser acknowledges that:

  • These products may present inherent risks
  • All use is undertaken at their own risk
  • The supplier has no control over how products are used after purchase

8. Limitation of Liability

To the maximum extent permitted by law, the supplier disclaims all liability for:

  • Misuse or improper application of products
  • Failure to comply with applicable laws or regulations
  • Any injury, loss, or damage arising from unauthorised use

9. No Medical or Health Claims

No statements made by the supplier should be interpreted as:

  • Medical advice
  • Health claims
  • Claims of safety or effectiveness in humans or animals

Customers must not rely on any information provided as a substitute for professional medical or regulatory advice.

10. Policy Acceptance

By purchasing, accessing, or using these products, you acknowledge that you have read, understood, and agreed to this Product Use Policy.